FOR ALL RESERVATIONS MADE BEFORE 15.05.2026.
Dear Guests,
Due to the sudden cessation of operations by the hotel operator, KEF Tourism Group DOO, owned by Kaan Sahin, Hotel Hermes is currently not receiving guests and is not operational.
For all information regarding your reservations, as well as refund requests, please contact KEF Tourism Group DOO directly, or alternatively Booking.com or the travel agency through which the reservation was made.
Please contact Booking.com so that they can provide you with adequate accommodation or a refund, as they are responsible, as the platform through which the reservation was made, for ensuring this assistance.
We apologize for the current situation (which was not caused by the fault of the hotel owner as the property owner) and for any inconvenience caused. Thank you for your understanding.
ZA SVE REZERVACIJE NAPRAVLJENE PRIJE 15.05.2026.
Poštovani gosti,
Zbog iznenadnog prekida poslovanja od strane operatera hotela, kompanije KEF Tourism Group DOO, čiji je vlasnik Kaan Sahin, Hotel Hermes trenutno ne prima goste i nije u funkciji.
Molimo Vas da se za sve informacije u vezi sa Vašim rezervacijama, kao i za povraćaj sredstava, obratite direktno kompaniji KEF Tourism Group DOO, odnosno platformi ili agenciji putem koje je rezervacija izvršena.
Izvinjavamo se zbog nastale situacije (koja nije izazvana krivicom vlasnika Hotela, kao objekta) i eventualnih neprijatnosti, te zahvaljujemo na razumijevanju.